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Homes Maid Clean Richmond FAQs

Getting Started

What is Homes Maid Clean Richmond?

We are a professional cleaning company that provides reliable, fast and affordable services to homes, offices and institutions across the country.

How does your service work?

We provide the ease and convenience of booking online from any device. All it takes is 60 seconds!

  1. Select the number of bedrooms and bathrooms you need cleaned along with any special requests.
  2. Choose the day and time you us to clean your home.
  3. Once booked, we’ll arrive on-time and ready to clean!

What services do you provide?

We offer basic cleaning, spring/deep cleaning, and move-in/move-out cleaning for homes (single family, town homes, apartments, etc.). Our cleanings are scheduled on a recurring basis or as a one-time service.

Recurring cleanings are scheduled on a weekly, bi-weekly or monthly basis at a discounted rate and are automatically scheduled at the same day/time based on the interval you select (*exceptions may apply). With recurring cleanings, you can have the peace of mind of knowing you are getting the same maid to clean your home or office for every cleaning.

*We are closed on all major Federal holidays. We will contact you one week prior to your service if your recurring cleaning falls on a day we are closed.

**Sometimes there is bad weather that prevents us from safely getting to your home. If this happens, we will call you in advance to reschedule your cleaning.

Pricing & Policies

How much does it cost for Homes Maid Clean Richmond to clean my home or office?

We pride ourselves in providing competitive pricing based on the number of rooms and type of cleaning you need. Please see the booking form to determine pricing for your service.

*Pricing through our booking form does not include certain special requests.

**If we believe upon arrival that the level of clutter/mess requires more than a basic cleaning as defined under “What is included in a basic cleaning,”, we will provide a detailed estimate outlining our recommended service.

How does payment work?

We accept credit/debit card payments through our booking form or by scheduling over the phone. However, you will not be charged until after the service is complete and you are satisfied with our work.

All payments are safe and secure using 256-bit SSL encryption by our reputable credit card processor Stripe.

What if I am not satisfied with my cleaning?

We have high standards because we care about what we do and the positive impact a “job well done” has on our customers. If you are unhappy with our services, we will return to redo the cleaning ASAP. If you are still unhappy, we will provide a full refund 100% guaranteed.

Trust & Safety

How do I know I can trust Homes Maid Clean Richmond to clean my home?

Our maids are hired based on professionalism, experience, references, speed and attitude. Every one of our employees undergoes a full background check and a rigorous hiring process without exception. Additionally, our maids experience regular evaluations and ongoing training.

I am booking online. How do I know my information is safe and secure?

All payments are safe and secure using 256-bit SSL encryption by our reputable credit card processor Stripe.

Are you bonded and insured?

Yes, we have a bond of $10,000 and a general liability insurance policy of $1,000,000 in the state of Virginia.

About Our Cleaning

How long does an average cleaning take?

We currently send our professional cleaners individually to each job. A typical cleaning takes 3-4 hours.

*The length of your cleaning depends on the amount of rooms, level of clutter, special requests and type of cleaning.

Do I need to provide my own supplies?

Nope. We provide professional supplies for all our jobs. However, we are happy to use your supplies upon request.

About Our Services

What is included in a basic cleaning?

Please see what’s offered in our basic, deep clean, move in/move out clean as well as what’s not included on our services page.

What if have a special request that is not included in the basic cleaning?

We offer many services beyond our basic cleaning including spring/deep cleaning and move-in/move-out cleaning. You can submit a special request through our booking form (in the notes section) or get in touch with a member of our team directly.